Privacy Policy

A reputable gambling operator must hold the necessary permits and licenses for its operations. This applies to B9 Game Pakistan, which operates under a license issued by the Government of Curacao. Consequently, the company is required to adhere to both national and international regulations, as well as gambling laws. To ensure a legal and trustworthy gaming experience, B9 Game Pakistan is committed to protecting users’ personal data. The methods and purposes for collecting and analyzing private information are outlined in detail in their privacy policy.

Users must consent to the processing of their information and agree to the terms outlined in this document. If a user disagrees, they should exit the website as they will be unable to access most services.

B9 Game Pakistan reserves the right to modify the privacy policy. If changes affect fundamental user rights, the company will notify users via email. Regardless of the nature of the changes, the updated policy will be published on the official website, allowing players to review the revisions in advance.

Data Categories

B9 Game Pakistan collects and analyzes personal information from various platforms, including the official website, mobile version, and the B9 Game app. The organization values any data that helps in identifying the user and enhancing their experience. Key categories of data include:

  • Data Provided by the Player. This includes information submitted during profile creation or verification, such as full name, phone number, date of birth, gender, email, and identification documents.
  • Automatically Collected Data. Upon visiting the site, B9 Game Pakistan begins gathering and analyzing personal data. This includes IP address, browser and device type, language and other settings, session duration, and more.
  • Additional Sources. The company may access publicly available information about players on the internet or seek data from third parties to obtain necessary details.

Reasons for Data Processing

B9 Game Pakistan processes personal data under three primary categories:

  • Contractual Obligations. When users create profiles, they enter into an agreement with B9 Game. The company may use personal data to fulfill its obligations under this agreement.
  • Legal Requirements. As a licensed operator, B9 Game Pakistan must comply with regulations, including those related to anti-money laundering, fraud, and cybercrime. This may involve disclosing user information for legal investigations.
  • Commercial Purposes. The company uses personal data to achieve business objectives, enhance service quality, and support operational development.
  • User Consent. In certain instances, users may consent to their data being used for marketing and other purposes.

Methods of Application

B9 Game Pakistan uses personal data for legitimate purposes with full security measures in place:

  • Providing access to the company’s services.
  • Assisting with user requests and processing procedures.
  • Offering quality customer support and communication.
  • Ensuring compliance with the gambling establishment’s rules.
  • Preventing illegal activities and managing risks.
  • Improving products and services.
  • Developing new products based on user preferences and introducing them to the platform.
  • Ensuring clients’ information security.
  • Analyzing company operations and strategizing future business developments.
  • Facilitating fast and secure financial transactions.
  • Evaluating users’ gaming behavior for responsible gaming.
  • Monitoring suspicious activities.
  • Enabling users to exercise their rights.

Information Disclosure

B9 Game Pakistan does not sell or transfer personal data to third parties, except in certain cases:

  • Affiliates within the B9 Game group may access customer data.
  • Service providers and partners may receive data to maintain and enhance site functionality.
  • Legal obligations may necessitate sharing information with government authorities during investigations.
  • Information may be shared with affiliates who refer clients to the gambling establishment.

Security Measures

To protect users’ personal information, B9 Game Pakistan implements robust security measures:

  • Data Encryption. Utilizing advanced encryption methods such as SSL and TLS ciphers to ensure data is securely stored.
  • Access Control. Limited access to personal data, with employees bound by confidentiality agreements.
  • Network Protection. Collaboration with top security providers to safeguard the network.
  • Data Center Security. Physical security of data centers, with regular monitoring and access logging.

Customer Service

Users can contact support for the following reasons:

  • Belief that their rights have been violated.
  • Need to correct personal information.
  • Clarification on policy provisions.
  • Encountering technical issues.

If the issue cannot be resolved by customer support, it will be escalated to company management. Users who cannot resolve disputes with the company have the right to contact their local data protection authority.